Instructional Design Case Study

Client: Building Bridges for Education
Role: Instructional Designer
Context: Mastering Instructional Design course
Tools Used: ADDIE Model, Action Mapping, Google Slides, Articulate 360 / Storyline

The Problem: Building Bridges for Education (BBE) is a non-profit organization dedicated to improving access to education in underserved communities around the world. BBE has been struggling with a serious problem: a decrease in employee retention leading to high employee turnover. Employees who leave the organization cite lack of motivation, low morale and a general feeling of disengagement as reasons for their departure.

The Opportunity: The senior leadership team has committed to improving the culture on the team. Through analysis, we have found that lack of management and people skills largely influence the conditions that result in employee engagement or disengagement, so a training and development program can be a viable solution.

Needs Analysis Report

Why are we doing training? What kind of training is needed? Will training solve the problem?

Audience Analysis Report

Who needs to do the learning? What background knowledge and skills do they have? Are they open to training? How do we obtain this information?

MANAGER PERSONAS

How can we develop empathy for our learners? How might learner characteristics affect the way we communicate training?

Content Analysis: Action MapPING

What are the business goals that drive the need for training? What actions should learners take to meet business goals? What practice activities can give learners feedback for improvement? What minimal information is needed to perform the practice activities?

DESIGN PROTOTYPE: LESSON SAMPLE

Module Sample: Delivering Constructive Feedback (Module 2, Lesson 4)

What is the suggested format for an eLearning module presenting information on the first learning objective? Does it communicate well? Does the user navigate the interface well? Does the user learn through this prototype?

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Solution: Design Matrix & Evaluation Plan

What are the details of instruction for each learning objective? Where does learner feedback come from?

STORYBOARD: LESSON SAMPLE

Module Sample: Delivering Constructive Feedback (Module 2, Lesson 4)

What are the developer instructions for the creation of this module? Does it tell the developer everything they need to know to create the module? How to show the small (slides) and big picture (navigation map)?

E-LEARNING COURSE DESIGN: IN ARTICULATE 360

How does the final e-learning course design engage users? What is the high-fidelity user experience?